Shipping policy

  • Your cake will be delivered by DPD. Delivery timeslot will be allocated by DPD once your order is placed. Amendments to delivery times should be arranged directly with DPD.

  • Your cake will arrive frozen. Please see instructions for defrosting included in packaging.

  • Dry ice will also be included in the packaging. Please see leaflet included to see how to handle.

  • Please allow up to 11hrs for defrosting - download instructions here

  • Premium Delivery Service costs £9.95 and entitles you to next day home delivery when ordered by 2pm

  • Standard Delivery Service costs £4.95 and you can choose a delivery date that suits you

  • Please be aware, if Standard Delivery Service is selected at checkout then we unfortunately cannot amend your order to Premium Delivery Service

  • Any issues with delivery or non-delivery should be directed towards our delivery partners DPD. Any issues relating to delivered product quality should be reported to Patisserie Valerie via our Contact Form

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